Head of After Sales (m/f)
Sveta Nedelja, Croatia

About us

We are a technology powerhouse that designs, engineers, and manufactures the world's most advanced automotive technology and hypercars. Bytes to bolts, Rimac is where everything happens.

Our teams develop and produce both hardware and software solutions for our flagship, record-breaking hypercar, the Nevera, as well as for other automotive manufacturers’ vehicles. Working on technology solutions for partners such as Porsche, Hyundai, Aston Martin, Koenigsegg, Automobili Pininfarina, and others, gives Rimac a unique position of a technology leader in the high-performance electric vehicle industry. The stakes are high.

As a fast-moving company, we nurture a high-performing culture. If you are interested in joining, you must be prepared for relentless learning, adapting, and embracing new technologies. We expect an easy-going person, but also self-driven, entrepreneurial, and highly independent in their work, that will enjoy rising to the challenge and have fun pushing the limits of technology.

Our expectations are high. And we can only achieve our goals with the dedication and collaboration of our exceptional team. Our ambition is to deliver and go the extra mile. We need to expand our already industry-leading team, find the best people, and lead the charge.

1.Tasks:

Regular tasks:

  • Creation, development and execution of global After Sales, Service and Warranty strategies
  • Negotiations with all relevant stakeholders and external suppliers for After Sales, Service and Warranty
  • Working closely with all key engineering stakeholders on After Sales inputs and outputs
  • Development, creation and optimization of After Sales processes, documentation, manuals, and related tools and systems
  • Attending and actively participating on Rimac Vehicle Project Meetings
  • Actively involved in discussion and planning of all After Sales topics between Rimac Automobili and Pininfarina, including negotiating After Sales and Warranty contract terms
  • Conducting research on potential products/solutions and services from third party suppliers, and benchmarking against competitors to ensure the latest available solutions for After Sales
  • Meeting with suppliers and partners to negotiate the best offer/or successfully implement agreed deals
  • Assisting clients in resolving issues concerning products they purchased or services provided
  • Managing, supervising and planning activities of Service Team
  • Organization of Service Teamwork plan and execution of service activities in coordination with Service Team Technical Lead
  • Development of new modalities and tools to improve the work and efficiency of service team
  • Monitor details of contracts to inform clients of pending expiration date and assist them in processing contract renewals
  • Organizing and planning service trainings for dealers
  • Other duties as assigned

Occasional tasks:

  • Manage customer relationships, complaints and evaluate customer satisfaction
  • Ensure that customer After Sales requirements are being serviced
  • Participate in long-term strategy development of Sales Department and its subsidies

 

2.Authorities:

  • Decide on escalation topics (internal and towards customer)
  • Decide about sending out final quote (based on internal approvals)
  • Decide with Group Head of After Sales on supplier selection for After Sales and service
  • Making decisions on the service activities based on the feedback and report by the Service team Technical Lead After Sales budget proposal and tracking
  • Request additional resources
  • Committing to time approximation of tasks
  • Assigning of After Sales task to team members
  • Assemble and invite to project meetings
  • Involvement in crossfunctional projects

 

3.Responsibilities:

  • Develop the After Sales & Service strategy to ensure the clients are satisfied and department goals are achieved
  • Development of Warranty Strategy for the Rimac vehicles
  • Oversees the execution of all After Sales activities and creates relevant reports on monthly, quarterly and annual level
  • Establish and retain contact with clients so that they can easily obtain customer feedback
  • Reports to Group Head of After Sales on weekly, monthly, quarterly and annual basis 
  • Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standard
  • Create a health and motivating work environment and atmosphere
  • Budget monitoring for all after sales & service activities
  • Decides and Coordinates service requirements with the B2B department

 

4.Required skills and competencies:

  • Sound technological understanding of RIMAC products and strategy
  • Proficient in financial planning/project calculation
  • People management skills
  • Very high professional communication and presentation skills
  • Excellent knowledge of English
  • High problem - solving capabilities
  • Basic understanding of commercial contracts
  • High degree of flexibility
  • Customer communication & conflict management skills

What we are like and what we offer

  • We operate in a fast-paced and challenging environment
  • You will have the opportunity to work on world-class solutions with cutting-edge technology
  • We work a lot, but also know how to have fun (fun teambuilding, crazy company parties, kitchen and relaxation zones around the office, free coffee/tea and fresh fruit, etc.)
  • Family-like and open work environment (subsidies for kindergartens, Christmas parties for kids, and presents for kids)
  • Financial subsidy for transportation
  • Additional and supplementary healthcare covered
  • Internal educations program
  • Psychological counseling
  • Dog-friendly office
  • Flexible working hours and work-from-home days – up to 12 days of remote work per month
  • Discounts at stores and clinics – for humans and pets 😊

If you are a creative, problem solving, open-minded, highly-motivated individual and you love a fast-paced environment and are up for the challenge – where were you hiding?


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